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Right of withdrawal


In the following you can find an abstract of the right of withdrawal from our terms and conditions.

- Beginning of the instruction regarding the right of withdrawal  -

2.2     Right of withdrawal

You have the right to withdraw from this contract within fourteen (14) days without giving any reason.

The withdrawal period is fourteen (14) days and shall begin from the day on which you or a thirn party other than the carrier and indicated by you acquires the material possession of each of the goods ordered. In order to exercise your right of withdrawal, you must inform us that you would like withdraw from the contract in a clear statement (e.g. in a letter sent by mail, fax or e-mail). You may use the enclosed sample right of withdrawal form but it is not required.

To ensure the right of withdrawal, it is sufficient to send the notice of right of withdrawal before expiry of the withdrawal period to the following adress:                              

Werder Bremen Merchandising GmbH, Hoerneckestraße 11/13, D 28217 Bremen

Tel.: 0421-434590, Fax: +49 (421) 4999 5970. E-mail: fanshop@werder.de

2.3     Effects of the withdrawal

If you withdraw from this contract, we must reimburse all payments that we received from you including delivery costs (with the exception of additional costs that may have occrued from a differnt type of derlivery other than offered by us, which is the most inexpensive standard type of delivery) without delay and at the latest within fourteen (14) days upon receipt of the notice of right of withdrawal from the contract.

For this reimbursement, we will use the same payment method that was used in the original transaction unless another payment method was expressly agreed upon with you. We can refuse the reimbursement until we have received the goods or until you can prove that you have sent the goods back, whichever occurs earlier.

You are required to return or deliver the goods immediately after you notified us of the withdrawal from the contract and in any case at the latest within fourteen (14) days counted from the day on which you notified us of your withdrawal from the contract. The deadline is met if you sent off the goods before the grace period of fourteen (14) days has expired.

We will cover the return shipping costs for the returning the goods.

You shall only be liabke any diminished value of the goods resulting from your handling other than what is necessary to ascertain the nature, condition and functioning of the goods.

2.4     Exceptions to the right of withdrawal

Unless otherwise stipulated the right of withdrawal does not apply to distance sales contracts (contracts entered at a distance from the supplier, consumer does not have the opportunity to inspect the goods before purchasing, e.g. contract concluded via phone or internet)

  • for the supply of goods that are not pre-prepared, and are produced according to individual preference and within the customer’s order, or distinctly tailored to the personal preferences of the consumer (This includes the customization of products with names or player’s names on shirts which you indicated in your order.)
  • to the delivery of goods which perish quickly or whose expiration date would be exceeded after shipping
  • to the delivery of sealed goods which are not suitable for return for reasons of hygiene or health protection 
  • to goods whose sealing has been removed after delivery
  • to the delivery of goods which were mixed with other goods after delivery and are inseparable due to their nature
  • to the delivery of sound or video recordings or computer software delivered in a sealed package, if the sealing was removed after delivery
  • to the delivery of newspapers, magazines or other illustrated press with the exception of subscription contracts.
  • Services contracts relating to accommodation for purposes other than housing, the transportation of goods, the hiring of motor vehicles, the supply of food and beverages and the provision of other services relating to leisure activities, for which the contract provides a specific date or period for the provision of such services.

- End of the regarding the right of withdrawal  -

Bremen, January 2019 
Werder Bremen Merchandising GmbH

The company is entered under the number of HRB 15803 in the Commercial Registry that is held by the District Court of Bremen.


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